This Data Protection Policy informs about the processing of personal data carried out by Serviguide BPO, S.L. (hereinafter, ServiguideBPO), acting strictly in compliance with the requirements of current legislation on the protection of personal data.

This Policy is permanently accessible through the link enabled on the website called “Data Protection”, and may be updated at any time, either as a result of a regulatory change or by modification of purposes or other aspects related to the processing of personal data.


  • Owner: Serviguide BPO, S.L.
  • VAT number: B87298212
  • Registered address: Paseo del Club Deportivo, 1 – Building Number 11. La Finca Business Park. 28223 Pozuelo de Alarcón. Madrid
  • Phone: 91.755.32.26
  • Email:

Data Protection Officer (DPO): The User can contact the DPO through the address or by written communication addressed to the address indicated in the section on the exercise of their rights, always addressing it to the attention of the “Data Protection Officer”.


By reading this Privacy Policy, the User is informed about how ServiguideBPO collects, processes, and protects the personal data provided by you through the website (hereinafter, the “website”), or other channels, and any other data that you may provide to ServiguideBPO as a client in the provision of services. In any case, the data will be collected in a fair and lawful manner, and only those data that are considered appropriate, relevant, and not excessive in relation to the specific, explicit, and legitimate purposes for which they are obtained will be processed, without using them for purposes incompatible with those for which the data was collected.

The User must carefully read this Privacy Policy, which has been drafted in a clear and simple manner to facilitate its understanding, with the aim of informing and obtaining, through its reading, the free and voluntary consent of the User for the processing of their personal data by ServiguideBPO.


Depending on the User’s requests, the personal data collected will be processed by ServiguideBPO for the following purposes:

  • To maintain the contractual or pre-contractual relationship with you for the provision of services.
  • To keep you informed about our activities and those of the group companies as well as any other information related to services that we consider may be of interest to you.
  • To conduct surveys on the quality of the services we offer, as well as to carry out loyalty actions.
  • Manage your requests for information, collaboration, and other issues you may raise.

Those data collected through the employment platform form of ServiguideBPO will become part of the database of candidates to participate in selection processes.

No profiles will be created based on automated decisions.

ServiguideBPO will retain the data provided for as long as the contractual relationship that motivated its processing is maintained or for the years necessary to comply with legal obligations, attend to the responsibilities that may arise from it, and as long as the user does not exercise their right to deletion or opposition to the processing.


The legal basis for the lawfulness of data processing is the consent given at the time and, failing that, the legitimate interest regarding matters related to the mailings related to the activities of ServiguideBPO. On the other hand, for cases where the processing results from the request for a service by the data subject, the legal basis for the processing will be the fulfillment of the contractual or pre-contractual relationship. Likewise, the processing carried out for conducting surveys and/or evaluations regarding the quality of the services provided and/or sending information about the activities and services of ServiguideBPO will be based on the legitimate interest of the controller.

In any case, the data subject may object to the processing of the data at any time through the procedure indicated in this Policy.


ServiguideBPO does not disclose personal data to third parties, unless the disclosure of the data is necessary for the provision of the service.

In addition, ServiguideBPO may disclose your data to the other companies of the HPS Group, solely for internal administrative purposes and/or for the purposes indicated above. You can access the identification of the other companies that are part of the Group on this website.

Likewise, ServiguideBPO may disclose personal data in compliance with its legal obligations to official bodies and other entities whose transfer is required by compliance with current legislation.


The User can send a written communication to Serviguide BPO, S.L., Calle Núñez de Balboa, 35 – 5th floor, 28001 Madrid, or by email to the address, in both cases attaching a photocopy of their valid identity document or passport, at any time and free of charge, to:

  • Revoke the consents given.
  • Obtain confirmation as to whether or not ServiguideBPO is processing personal data concerning the User.
  • Access their personal data.
  • Rectify inaccurate or incomplete data.
  • Request the deletion of their data when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Request the limitation and/or opposition of the processing of the data, in which case only said data will be kept and/or processed for the exercise or defense of claims, or for compelling legitimate reasons.
  • Request the portability of your data.

If participating in selection processes involving profile creation, opposition to the adoption of individual automated decisions that have legal effects on him/her or significantly affect him/her in a similar way.

Likewise, the user is informed that at any time he/she may file a complaint regarding the protection of his/her personal data with the competent supervisory authority.


The personal data processed at ServiguideBPO comes directly from the User or from companies of the HPS Group.

ServiguideBPO may process the following categories of data, depending on the relationship established with the User:

  • Identifying and contact details.
  • Data on personal characteristics, social circumstances, academic and professional qualifications, in the case of participation in selection processes.
  • Commercial information
  • Economic data and those derived from the contractual relationship.
  • User identification codes or keys for access to the employment portal.

No specially protected data will be processed.


The User:

Guarantees that he/she is of legal age, fully capable, and that the data provided are true, accurate, complete, and up-to-date. For these purposes, the User is responsible for the veracity of all the data communicated and will keep the information provided duly updated, in such a way that it responds to their real situation.

Shall be responsible for false or inaccurate information provided through the website or other channels, and for any damages, direct or indirect, that this may cause to ServiguideBPO or to third parties.


At ServiguideBPO we consider that the confidentiality of information is a completely necessary element in the provision of services. Therefore, the people involved in the processing of candidate and client information, and therefore also relating to data concerning natural persons, who directly or indirectly access the data, will at all times observe secrecy regarding the personal data that they know in the development of the activity.