Privacy Policy

This Privacy Policy informs you about the processing of personal data carried out by Serviguide BPO, S.L. (hereinafter, ServiguideBPO), in its capacity as data controller, in strict compliance with current personal data protection regulations.

This Policy is permanently accessible through the link provided on the website under the section “Data Protection” and may be updated at any time as a result of regulatory changes or modifications to the purposes or other aspects related to the processing of personal data.

Controller: Serviguide BPO, S.L.
CIF: B87298212
Registered Office: Paseo del Club Deportivo, 1 – Building Number 11. Polígono Empresarial La Finca. 28223 Pozuelo de Alarcón, Madrid.
Telephone: +34 91 755 32 26
Email: proteccion.datos@sgtech.tech

Data Protection Officer (DPO):
Users may contact the DPO at dpd@sgtech.tech or by sending a written communication to the address indicated in the section “Exercise of Rights,” addressed to the attention of the “Data Protection Officer.”

By reading this Privacy Policy, the user is informed about how ServiguideBPO collects, processes, and protects personal data provided through the website www.sgtech.tech(hereinafter, the website), as well as any other data that may be supplied to ServiguideBPO as a client during the provision of services.

In any case, only data that are appropriate, relevant, and not excessive in relation to the specific, explicit, and legitimate purposes for which they are obtained will be collected and processed lawfully.

This Policy has been written in a clear and straightforward manner to ensure that users understand it easily, providing informed, free, and voluntary consent to the processing of their personal data by ServiguideBPO.

Depending on user requests, the personal data collected will be processed by ServiguideBPO for the following purposes:

• To manage the contractual or pre-contractual relationship established with you for the provision of services.
• To maintain and improve our business activities and those of the group’s companies, as well as to manage any other information related to services that may be of interest.
• To conduct surveys on the quality of services provided and carry out loyalty activities.
• To respond to your requests for information, collaboration, or any other matter you may raise.Personal data collected through the employment platform of ServiguideBPO will be added to the candidate database for potential recruitment processes.

No automated decision-making or profiling will be carried out based on the data provided.

ServiguideBPO will retain the data provided for as long as the contractual relationship that justified its processing remains in force, or for as many years as necessary to comply with legal obligations, address any liabilities arising therefrom, and while the user does not request deletion or oppose processing.

The legal basis for lawful data processing is the consent provided by the data subject at the time, or, failing that, ServiguideBPO’s legitimate interest in matters related to communications regarding ServiguideBPO’s activities.

In cases where data processing results from a service request by the data subject, the legal basis will be the performance of a contractual or pre-contractual relationship. Additionally, processing activities related to quality surveys and/or service feedback, as well as the sending of information about ServiguideBPO’s activities and services, will be carried out based on the controller’s legitimate interest.

In any case, the data subject may object to the processing of their data at any time through the procedure outlined in this Policy.

ServiguideBPO does not share personal data with third parties unless such disclosure is necessary for the provision of the service.

Furthermore, ServiguideBPO may share your data with other companies belonging to the HPS Group, exclusively for internal administrative purposes and/or for the purposes previously indicated. The list of companies that form part of the Group is available on this website.

Likewise, ServiguideBPO may disclose personal data to public authorities and other competent entities when such disclosure is required to comply with legal obligations.

Users may exercise their rights by sending a written request to:
Serviguide BPO, S.L.
Calle Núñez de Balboa, 35 – 5th floor, 28001 Madrid
or by email to proteccion.datos@serviguidebpo.com

In both cases including a copy of a valid ID card or passport. The request may be submitted at any time and free of charge, to:

• Withdraw previously granted consent.
• Obtain confirmation as to whether ServiguideBPO is processing personal data concerning the user.
• Access their personal data.
• Rectify inaccurate or incomplete data.
• Request the deletion of their data when, among other reasons, it is no longer necessary for the purposes for which it was collected.
• Request restriction or objection to data processing; in such cases, the data will be retained only for the exercise or defense of claims or for legitimate reasons.
• Request the portability of their data.

In the case of participation in recruitment processes involving profiling, users may object to any automated decision-making that produces legal effects concerning them or significantly affects them in a similar way.

Users are also informed that they may file a complaint related to data protection with the competent Data Protection Authority at any time.

The personal data processed by ServiguideBPO come directly from the user or from companies within the HPS Group.

ServiguideBPO may process the following categories of data, depending on the relationship established with the user:

• Identification and contact details.
• Personal, social, academic, and professional characteristics, in cases of participation in recruitment processes.
• Commercial information.
• Financial data and those derived from the contractual relationship.
• User identification codes or credentials for access to the employment portal.

No special categories of personal data will be processed.

The user:

• Guarantees that they are of legal age, fully capable, and that the information provided is true, accurate, complete, and up to date.
• Is responsible for the accuracy of all data communicated and will keep it properly updated so that it reflects their real situation.

The user will be liable for any false or inaccurate information provided through the website or other means, and for any direct or indirect damages or harm that this may cause to ServiguideBPO or third parties.

At ServiguideBPO, we consider information confidentiality to be an essential element in the provision of our services.

Therefore, all individuals involved in the processing of information relating to candidates and clients — particularly that concerning natural persons who directly or indirectly access personal data — will at all times observe confidentiality regarding the personal data they become aware of in the course of their activities.