Agents are no longer the future, they are interoprable, operational and scalable

Operational flexibility, fast response capability and cost reduction

Regulatory compliance and digitalization

More technical, multichannel and data-driven operations

Outsourcing is not subcontracting, it’s trusting your operation to a team that understands your processes and improves them with you

Customer Service (SAC)

We provide a multichannel operations unit to manage customer relationships professionally, empathetically, efficiently, and in multiple languages

Managed Services

We analyze and enhance how services are delivered over time, applying a logic of continuous evolution

Non-strategic Processes

We delegate administrative, repetitive, or support tasks that consume internal time and do not add differential value to the company

Control, Reporting and Compliance

We monitor performance, analyze results, produce reports, and ensure full legal compliance

Outsourcing with Sg Tech means maintaining quality, reducing internal effort, and gaining operational flexibility

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REDUCTION OPERATIONG COSTS

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 SERVICE QUALITY IMPROVEMENT

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WORKLOAD

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FASTER CUSTOMER RESPONSE TIME

Success Stories

Consumer Industry
We redefine the customer service experience, reducing average handling time (AHT) by 27.8% and achieving a customer satisfaction score of 4.8 out of 5
Automotive
We manage international operations across 25+ countries, ensuring KPI compliance above 89.5%
Transport
Awarded for customer satisfaction through innovation and excellence. Achieved significant reductions in costs and incident response times
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Request your initial assessment now to identify the processes to outsource and their business impact

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